Difficult Conversations: How To Discuss What Matters Most
Author: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)
Stock information
General Fields
: $0.00 NZD
: 9780143118442
: Penguin Group New Zealand, Limited
: Penguin Books (NZ)
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: 0.249476
: 01 November 2010
: 20.00 cmmm X 13.00 cmmm X 1.50 cmmm
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: 0.0
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: books
Special Fields
: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher (Foreword by)
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: English
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: 352
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9780143118442
Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
